A forward-thinking leader and strategist, Mélanie St. James is the Chief Experience Officer at The Co8 Group, a company focused on bringing digital transformation and self-sustaining improvement through cultural assessment, alignment and skills development. Her ability to seamlessly integrate Service Design, User Experience with Design Thinking allows for the rapid alignment of customer and business needs while her expertise in facilitation and team development create high performing, cross-functional team able to deliver high value products and services.