Being a project manager or business analyst can be stressful! Trying to keep the project moving forward while dealing with a variety of stakeholders can be challenging. The ability to perceive, manage, express and use one’s emotions in a positive way can reduce those frustrations and limit the stress. And, it enables us to more effectively communicate, engage and influence others.
We can’t begin to understand how to communicate effectively with others if we do not have emotional intelligence. Emotional intelligence (EI) is about interpersonal savvy – relating well to all types of individuals, establishing relationships and building rapport to achieve goals, using diplomacy and tact to solve problems and resolve conflicts on the project team and among project stakeholders.